Telephonic Medicine Support Tech ( Job Number: 198565 )
Location: Aurora Colorado
Description: Kaiser Permanente is in need of Telephonic Medicine Support Tech ( Job Number: 198565 ) right now, this job will be placed in Colorado. More complete informations about this job opportunity kindly read the description below. Support physician & nurse practices in the telephonic medicine center. Assist in activities related to ambulance dispatch, repatriation, prior! ity calls, messaging, & other duties as necessary. Builds rapport & cooperative relationship w/ members/patients. Considers how actions or plans will affect members; responds quickly to meet member/patient needs & resolves problems.
Essential Functions:
- Coordinates all logistics activities in telephonic medicine center
- Functions as key coordinator for all repatriation activities
- Orders ambulances & beds
- Handles assignment of incoming messages from members to appropriate staff
- Answer phones & route calls appropriately
- Document patient information in KP HealthConnect
- Assist w/ Quality Assurance activities as necessary, including chart review, data entry & other tasks
- Reviews ambulance claims using prudent lay person guidelines to determine payment of pended ambulance claims
- Assists w/ managing & problem-solving issues that arise between KP & AMR/Pathways regarding transports
- Creates pre-authorizations in claims system for member! s in outside hospitals
- Manage on line computerized on call system & requests for call schedule
- Answer TTY phone
- Assist in making follow up appointments for members as necessary
- Remain current & up to date on Medicare guidelines pertaining to coverage of medical transportation
- Other duties as assigned
- Position requires working over the phone in highly stressful situations & w/ interruptions
- May be required to lift, bend, & sit for prolonged periods of time
- In addition to defined technical requirements, accountable for consistently demonstrating service behaviors & principles defined by the KP Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives
- Also accountable for consistently demonstrating the knowledge, skills, abilities, & behaviors necessary to provide superior & culturally sensitive service to each other, to our members, & to purchasers, contrac! ted providers & vendors
Basic Qualifications:
- Clinical background & Colorado licensure/certification as IV certified EMT or Paramedic
- Exceptional multi-tasking ability
- Proficient in MS office programs, to include Word, Excel, & Access
- Excellent inter-personal & oral & written communications skills
- Ability to communicate effectively w/ staff at all levels within KP as well as staff at AMR/Pathways
- Proficient in conflict resolution & team building
- Ability to work in high stress, fast paced environment
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If you were eligible to this job, please email us your resume, with salary requirements and a resume to Kaiser Permanente.
If you interested on this job just click on the Apply button, you will be redirected to the official website
This job starts available on: Thu, 26 Sep 2013 07:50:00 GMT
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