Location: Remote USA. This role can be performed anywhere from the United States.
The Role
This part time role will report to the Director, Customer Care Sales and will ensure an authentic, best-in-class experience with phone sales coming from the GoPro online channel. Our ideal candidate will be an avid and incredibly knowledgeable user and fan of our products and brand who is enthusiastic about sharing their expertise with others. Perhaps you already do this with your friends and family? Now we want you extend your enthusiasm and expertise to help our customers find the ideal products for their needs! You know how to provide friendly, authentic guidance and can be an expert at selling premium products. You understand the value of identifying customer needs, context, rapport building, and how to translate all of these elements into a right-sized solution that closes sales and drives customer satisfaction.
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What You Will Do
- Represent the GoPro brand with integrity, professionalism, and courtesy, handling the customer inquiries with an exciting, friendly, and inviting tone
- Absorb valuable company information such as product knowledge, consumer trends, and the overall history & goals of the company to be able to authentically represent our brand, growing revenue while contributing to your professional and personal growth
- Work one on one with customers, asking questions and listening carefully, to learn their needs and wants in to put together appropriate product recommendations that will best meet their needs
- Deliver on KPI targets for lead generation, traffic, conversion, and average order value, etc.
- Be comfortable sharing the benefits of, and selling, the GoPro subscription and related ecosystem offerings
- Provide suggestions for ongoing improvement of product, operational, and sales training tools as part of your mission to help our company improve
- Foster and cultivate GoPro values and conventions
- Perform other duties as required/assigned by manager
Skills We're Excited About
- Current GoPro camera owner and avid fan
- Highly dependable and always willing to go beyond expectations and exceed standards
- 1+ year work experience selling durable goods in a call center setting, preferably selling electronics at premium price points with an eCommerce brand
- Experience working remotely
- Experience using online communication tools (i.e., Slack, Skype), CRM applications and other relevant tools
- Excellent oral communication skills that promote transparency and trust
- Multi-tasking ability in fast-paced environment
- An upbeat attitude that matches and improves the environment for other co-workers
Bonus Points For
- Experience in mid-sized or specialty retail
- Experience with chat sales
- Experience with Salesforce and NetSuite platforms
- Excel knowledge and experience
- Operational reporting experience
- Team management/supervisory experience
Hours
In this part time role, you can expect to work between 20-29 hours per week. Our part time customer care agents will work 4 hour or 8 hour shifts depending on the business need between the hours of 6AM to 6PM Pacific Standard Time (PDT), Monday - Sunday, including holidays.
Why Work With Us?
Create your own destiny. GoPro enables you and trusts you to get your own job done, because we believe that autonomy in role brings out the best in our employees.
Live your best life. We've adopted remote and flexible work arrangements to support work at GoPro alongside our commitment to supporting employee wellbeing, belonging and connection with one another.
Work with leading edge technologies. We encourage employees to cultivate and use the latest and greatest technology, to provide the best solutions to serve our customers. We celebrate creative solutions that bring innovation to GoPro technology.
GoPro Highlights
- Get your very own GoPro camera + gear
- Pre-tax and Roth 401(k) options
- Discounted employee stock purchase plan (ESPP)
- LiveHealthy monthly wellness reimbursement
- Access to Mental Health and Family Planning resources
- Innovative remote-friendly wellness classes and events
- Flexible work arrangements
- Professional + personal development opportunities, i.e. LinkedIn Learning,
- Opportunities to get involved in the causes that you care about (annual camera donation + volunteer events)
We strive for the day that no group can be described as underrepresented at GoPro – whether as part of our brand or in our workforce. We are committed to providing a more inclusive, representative, equal, just, and happy world. GoPro is proud to be an Equal Opportunity Employer.
The pay range for this role is between $20.00 – $25.00 per hour. Actual pay within the range is dependent on multiple factors, including your residence location and prior work experience. Equity, benefits, and a discretionary bonus may be additional forms of compensation for this role and are not included in the provided pay range.
#LI-Remote #flexible
