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Are you looking for a dynamic and challenging opportunity to take your Service Level Management career to the next level? Look no further!
We are actively seeking a service level manager who can proficiently manage the daily service level management tasks, guaranteeing that the service levels meet the SLAs and OLAs.
Key responsibilities:
- Being the primary point of contact for business stakeholders.
- Collaborating with squads within eOPS, as well as other squads/tribes, to follow up on any open items related to Incident & Problem management, Release, and Change management in a proactive manner.
- Conducting weekly operations meetings and monthly steering committee meetings if required.
- Taking proactive measures to handle service-related escalations.
- Analyzing, interpreting, and compiling data to develop a comprehensive solution.
- Completing other tasks assigned by the line manager based on priority.
Skills:
- Experience with Incident & Problem management
- Release and change coordination
- ITSM tool - ITIL processes
- Agile, Waterfall
- Office 365
- Strong communication and leadership skills
- Experience working with cross-functional teams and managing multiple stakeholders.
- Bachelor's degree in a related field (e.g. Computer Science, Engineering, Business) is preferred, but not required.
If you are excited by the prospect of joining a fast-paced and innovative team, we encourage you to apply for this exciting opportunity today!
#SLM #IT #Agile #Leadership #E2E Delivery #Stakeholders #EN
Job Type: Full-time
Work Location: Hybrid remote in 1000 Brussel
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