Are you energized by delivering a superior customer experience? Are you a natural relationship-builder that customers can count on? Are you an insurance industry professional looking to take your career to the next level?
We are seeking an Insurance Account Specialist who is committed to providing incredible service to our clients and customers. This role provides crucial support to our clients and our service delivery team by processing requests and responding to inquiries while growing their career in the insurance industry.
Responsibilities:
- Builds relationships with clients and insureds to support client retention and revenue growth.
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Operate client systems and process insurance tasks (Certificates of Insurance, endorsements, quoting, etc.)- Identify, create, and improve processes to complete daily tasks and get things done for your customers
- Collaborate with coworkers and supervisors to meet client needs and optimize turnaround time
- Thoughtfully and accurately handle questions and concerns via phone, chat, and email
- Provide excellent customer service in all interactions
- Collaborate with our diverse, global teams to meet client needs and accomplish tasks
Qualifications:
- 2-3 years of insurance experience required
- 1+ years commercial property & casualty insurance preferred
- Active insurance licensure or the ability to study for and successfully pass the Property and Casualty state licensing exam for your state in the first 30 days of employment
- Insurance-related designations are preferred (e.g. CISR, CPCU, etc.)
- Experience with Agency Management Systems
- Strong written and verbal communication skills
- Fluent in Microsoft Office products (Word and Excel)
Benefits & Perks:
- 100% paid Employee Healthcare on Day 1
- Eligible for all medical, dental, and vision benefits on Day 1
- 401k with employer match, vested on Day 1
- Generous PTO plan with paid holidays + floating holidays
- Development and Growth Opportunities
- Opportunity to contribute to the future of a growing, global organization
About ReSource Pro:
ReSource Pro is an insurance-focused business solutions company that integrates people, processes, technology, and data analytics. Over 1,000 carriers, brokers, and MGAs rely on ReSource Pro to execute strategies that improve profitability, accelerate growth, deliver improved claim outcomes, and enhance client and employee experience. With more than 7100 employees globally, ReSource Pro provides business process management, strategic advisory services, management, and organic growth consulting, training, and compliance solutions around the clock. ReSource Pro has been listed as one of the Inc. 5000 Fastest Growing Private Companies annually since 2009 and has consistently achieved a +95% client retention rate for over a decade.
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