Potential to Work From Home After In-Office Training in Waterboro, ME is Complete
- Position Summary
- The patient service representative (PSR) will greet patients in a friendly and courteous manner, answer telephones, schedule appointments, and perform other overall general office duties as assigned. The PSR will also collect, verify, enter, and monitor patient data while complying with the federal, state and MaineHealth confidentiality policies.
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- Required Minimum Knowledge, Skills, and Abilities (KSAs)
- Education: High school diploma or equivalent preferred.
- License/Certifications: N/A
- Experience: Previous medical office and customer service experience preferred.
- Knowledge of customer service principles and techniques.
- Excellent communication, interpersonal and customer service skills.
- Ability to work independently and as a team member.
- Ability to communicate calmly and clearly over the telephone.
- Skill in using computer programs and applications to include Epic.
- Skill in conflict resolution.
- Ability to maintain confidentiality.
- Ability to maintain a professional manner even under stressful situations.
- Excellent professional judgement and decision-making skills.
Additional Information
With a career at any of the MaineHealth locations across Maine and New Hampshire, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the communities that surround it.
We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow – programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.
MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you’re looking to build a career in a place where people help one another deliver best-in-class care, apply today.
Location: MaineHealth · Call Center BMCD
Schedule: Full Time, Day Shift, 40
