Sr Services Engagement Manager [Germany]

 

Business Area:

Professional Services

Job Description:

Sr Services Engagement Manager

The Sr Services Engagement Manager is a key member of our EMEA Professional Services delivery team. You play an important role in delivering value and customer success with your people and process orchestration skills. You know how to build relationships, keep projects on track and on budget as well as close out new contracts.

As a Services Engagement Manager you will:

• Engage closely with our sales teams (Account Managers and Solutions Engineers) to develop strong customer relationships and grow the Cloudera Professional Services business
• Define, scope and sell our professional services portfolio
• Prepare Statements of Work or Change Orders for review by Cloudera legal and deal desk
• Lead the services engagement with our customers, acting as the single point of contact, coaching customer project managers in their Cloudera journey and managing overall engagement budget
• Plan out and forecast our resourcing profile.
• Working directly with Customer to ensure alignment of Cloudera tasks/activities
• Work as a conduit between the Customer and other parts of Cloudera including Support and Engineering

We’re Excited About You If You Have:

• Experience in successfully managing project or engagement delivery, preferably within an enterprise software company or SaaS company
• Excellent experience in leading scoping, selling and delivering large scale, data driven projects
• Excellent customer relationship management experience including managing escalations, and participating in executive steering meetings
• Knowledge of software implementation and project/program management methodologies
• Self-starter mentality and collaborative problem solver
• Ability to travel up to 20% post-Covid
• Fluent German Language Skills

What You Can Expect From Us:

• Generous PTO Policy
• Support work life balance with

  Unplugged Days
• Flexible WFH Policy
• Mental & Physical Wellness programs
• Phone/Internet Reimbursement program

Management Level:

9 Individual Contributor

 

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