University of Arkansas Grantham contracts with UAS Services, LLC and Oasis, A Paychex Company, as our exclusive employment partner to provide benefits and payroll services and deliver on our mission for our students. UAS Services, LLC is an equal access, equal opportunity, affirmative action employer that is fully committed to achieving a diverse faculty and staff.
POSITION DESCRIPTION:
Reporting to the Director of Student Accounts, the Student Account Specialist is responsible for completing key financial functions in the Student Accounts Office, such as posting and reconciliation of student account receivables, third-party billing and invoicing, Federal Student Aid disbursements/refunds/stipends, certification and processing of VA education benefit payments, invoicing and reconciliation of Military Tuition Assistance, student payment plans, student support and outreach to ensure funding is in place and student account collection.
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This position requires attention to detail, accuracy, and the ability to understand accounting concepts as they apply to a student ledger. Student Account Specialist must have excellent verbal and written communication skills and have the ability to breakdown and explain financial concepts to students.
Please note, the University of Arkansas Grantham is looking for remote workers in the following states: AR, AL, AZ, CT, DE, FL, GA, KS, IA, ID, IN, KY, LA, MA, MD, MI, MO, MS, NC, NE, NJ, NM, NV, OH, OK, OR, PA, SC, TN, TX, UT, VA, VT, WI, WV, WY
KEY JOB RESPONSIBILITIES:
- Responsible for coordination, billing and invoicing of student and third-party accounts, including VA benefit certifications and Military Tuition Assistance, to ensure timely payment of student account balances
- Complete financial aid transactional processes such as disbursements, credit balance refunds, VA benefit and Military TA adjustments
- Ensure all cash and student accounts receivable activities are processed and recorded timely and accurately
- Coordinate with members of the Financial Aid Office to ensure proper and timely disbursements of funds to students
- Ensure compliance with federal, state, and accrediting agency regulations pertaining to student enrollment, Federal Student Aid, Veterans Administration and Department of Defense benefit eligibility
- Monitor and reconcile student payment plans each start
- Assist past due students with payment plan options
- Student account collections
- Review and determine student account placements for outside collections
- Other duties as assigned
EDUCATION/ WORK EXPERIENCE REQUIREMENTS AND DESIRED SKILLS:
- Bachelor’s degree preferred
- Thorough understanding of university fiscal operations, including institutional charges, disbursement and credit balance processing and refund calculations (R2T4)
- Possess a basic understanding of Bankruptcy law and how it impacts / applies to student debt
- Maintain knowledge of collection laws and guidelines as well as student privacy laws
- 3-4+ years of experience with the administration of Federal Student Aid, VA and TA funds
- Hands on knowledge of crossover payment periods and financial aid packaging with regard to borrower-based academic year (BBAY)
- Experience using financial aid software (e.g., Ellucian Banner, Anthology Student, NSLDS, COD, and Enrollment Manager)
- Broad conceptual judgment, initiative, and ability to deal with complex accounting issues
- Must demonstrate strong analytical skills as well as professional phone and customer service skills
- Excellent verbal and written communication skills
