Administrative Support Specialist

 

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General Information

Vacancy Open to

All Candidates

Employment Type

Permanent - Full-time

If time-limited, note appointment end date

Hours per week

40

Months per year

12

Position Number

000751

NC Salary Grade Equivalency

GN06

Classification Title

Admin Support Specialist - Journey

Working Title

Administrative Support Specialist

Salary Range

$36,121 - $44,147

Anticipate Hiring Range

$36,121 - $41,000

FLSA Status

Non Exempt

Division

Academic Affairs

Department

Enrollment Management (Adm)

Work Unit

Financial Aid Operations

Work Schedule

8:00 am – 5:00 pm; Monday – Friday

Teleworking Eligible Position

Primary Purpose of Position

The primary purpose of the Financial Aid Specialist is to monitor student activity for students enrolled in Part of Term courses. This position will perform essential processing including identifying relevant students, communicating with students, and submitting students for the withdrawal process. This position will also identify and finalize students that need reverse processing and re-awarding.

Minimum Education/Experience

Required Minimum Qualifications:

Graduation from high school and one year of related office experience; or an equivalent combination of education
and experience.

University Preferred Qualifications:

Graduation from high school and demonstrated knowledge, skills, and abilities gained through three years of specialized office experience or an equivalent combination of education and experience.

Essential Job Duties

This person will be the point of contact for program of study at Charlotte, which will require adjusting aid based on eligible courses. This position will serve as a backup for withdrawal processing, study abroad, and transient study. This position will provide financial aid counseling both on the telephone, by email, and in person. This will include providing information regarding financial aid policies and procedures to prospective students as well as current students, parents, and other visitors. The Support Specialist will monitor and process all Part of Term adjustments made by individual students including sending notifications and adjusting awards. This position will evaluate students enrolled in Part of Term courses for withdrawal process. This position will also adjust financial aid as additional Part of Courses are added. This position will also perform other duties as assigned.

Other Work Responsibilities

Position works closely with other partner offices to ensure federal compliance for part of term, program of study, and withdrawal processing.

Departmental Preferred Experience, Skills, Training/Education

• Bachelor’s degree preferred.
• Preference of at least 1 year of higher education experience in financial aid.
• Excellent interpersonal skills.
• Must have strong attention to detail.
• A strong customer service mentality is essential.
• Working knowledge of the federal, state, and institutional requirements regarding aid administration is preferred.
• Knowledge of Financial Aid, Banner, and Federal Withdrawal Processing.

Necessary Licenses or Certifications

Work Location

Reese/Cone

Posting date

07/18/2023

Closing date

08/01/2023

Proposed Hire Date

08/21/2023

Contact Information

Special Notes to Applicants

UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits

The finalist will be subject to a Criminal Background Check.

Please upload reference information including names, position titles and company/institutions, phone numbers, and email addresses of at least two current/previous supervisors.

• The Search Committee will not contact references without first verifying permission with the finalist.

Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application.

• Do not write ‘see resume’ on your application when completing the job duties section.

If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers (see job duties section of previous employment).

• Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.

Please submit a resume and cover letter with your application.

• These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.

This position is Telework eligible once onboarded and approved by the supervisor.

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