Job Description Summary:
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Job Description:
The Call Center Specialist position involves providing consistent, quality customer service to both internal staff members and external patients. The Call Center Specialist will actively manage each call by taking ownership of it to enhance the customer experience and build relationships. The Call Center Specialist will listen to the patient’s request and take appropriate action to respond to it, including, but not limited to the scheduling of appointments, the electronic transmission of messages to the clinical team, and the answering of questions regarding medication refills. In managing these requests, the Call Center Specialist will exemplify the highest level of customer service with a focus on efficiency and quality. The Call Center Specialist will consistently demonstrate proficient data entry skills, knowledge of insurance billing, while maintaining confidentiality. It is essential that they demonstrate efforts to maintain and improve job specific competencies, and perform other duties as assigned.
Compensation and hours -please read
- Current rate of pay for this position $20.00 an hour.
- Hours to be worked in Eastern time
- Training will be on a full-time basis from 8:00am-5:00pm Eastern time for approximately 3.5 weeks.
- Candidate must be able to work Monday and Tuesday from 9:30am - 1:30pm as well as Wednesday and Friday 12:30pm - 5:00pm (Eastern)
QUALIFICATIONS
Required Skills and Education - please read
- Required - Bilingual required (English & Spanish)
- Required Education: Associate degree OR Medical Assistant Certification + 1 Year Experience
- Experience in a Call Center or other busy phone system
- Electronic appointment scheduling experience
- Strong customer service experience
- Excellent Verbal communication skills
- Proven ability to Multi Task
- Problem Solving and critical thinking skills a plus
- Remote workers must live and work in the United States* (*Territories Excluded)
- Remote workers must have access to reliable, high-speed Internet
This Position is available for remote work.
Organization Information:
The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, and is home to programs focusing on education, research, and process improvement support for safety net providers. The system delivers primary care to more than 150,000 patients in Connecticut, and extends access to specialty care for more than 2.5 million individuals across the U.S. It is a national accrediting body for organizations training advanced practice providers, and offers accredited education and training for Medical Assistants in multiple states. As an incubator for new ideas in areas including social justice, the environment, and social determinants of health, the MWHS is addressing challenges faced by providers caring for underserved communities, creating innovative and impactful initiatives led by nationally and internationally recognized experts. As it forges pathways into the future of primary care, the MWHS honors Lillian Reba Moses (1924-2012), a granddaughter of slaves, and Gerard (Gerry) Weitzman (1938-1999), whose ancestors escaped pogroms in Eastern Europe. Their vision and commitment to justice and equity in healthcare is the foundation upon which the Moses/Weitzman Health System was built.
Time Type:
Part time
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