$ads={1}
Under the general direction of the Access Services Lead, Enterprise-Wide Stacks Maintenance Operations, the YRL Access Services Assistant (YASA) performs all stack maintenance operations. Major duties include assisting with the coordination and execution of shelving, shifting, weeding, and shelf-reading projects and preparing items for annual deposit at the Southern Regional Library Facility (SRLF). The YASA assists in the hiring, training, supervision, and scheduling of 20-30 FTE YRL UAS student staff. Primary attention is given to stacks maintenance and mailroom operations. Other major duties include stacks activities; sorting, shelving, shelf reading and shifting; item record maintenance; monitoring stack conditions; triaging damaged items; and compiling statistics. The YASA collaborates in strategic and day-to-day planning and decision-making for the department, performs regular public service hours at the YRL circulation desk, and assists with opening and closing procedures for the Charles E. Young Research Library. Primary oversight of the YRL Mailroom and Dock operations, coordinating with other YRL departments to facilitate the shipment and receipt of items through the mailroom. Trains and supervises student staff assigned to mailroom and dock operations. Assists the Library Building Services Officer in submitting facilities trouble and service requests to the appropriate UCLA departments, and follows up to ensure that outstanding trouble tickets/requests are resolved. Assists in the library's efforts to connect with patrons through various official UCLA Library web and social media outlets in order to promote and provide library services, foster a sense of community, and to resolve problems. Endeavors to provide access to knowledge and excellent support to the diverse population of the UCLA community by training student staff to provide excellent customer service to patrons through a variety of in-person and virtual communication channels. Works closely with other Access Services staff in the UCLA Library to create, implement, maintain, and improve policies, procedures and best practices for workflows across the UCLA Library system. Works with Unified Access Services Colleagues, Community Services Officers, and UCPD to report and resolve safety and security issues in the libraries.The Access Services department serving the Charles E. Young Research Library annually circulates 200,000 volumes, handles over 60,000 interlibrary loan requests, and maintains the 2.2 million volume collection spread out over six floors. Access Services also works in conjunction with the Research Library Social Sciences and Humanities Division, International Studies and various other UCLA Library departments to maintain the newly renovated Research Commons, a technology rich, group study and collaboration space within the Research Library. The department also handles access services duties for the East Asian Library and makes regular referrals to the Research Library Social Sciences and Humanities Division, International Studies, and Library Special Collections. The department is part of a larger Unified Access Services organization working together to provide service to 8 libraries on the UCLA campus.
The Enterprise-Wide Operations section of Access Services is responsible for coordinating and executing annual deposits of materials from the libraries to the Southern Regional Library facility, planning and executing large-scale shifting operations, pulling and replacing materials for various digitization projects, opening and receiving shelf-ready materials at various libraries, and coordinating course reserves policies at the UCLA Libraries.
Percentage of Time:
100
Shift Start:
8:00 am
Shift End:
5:00 pm
Qualifications for Position
24
Records
Qualifications
Required/Preferred
1. Strong oral communication skills and the ability to convey information clearly and concisely to a variety of individuals including library patrons, peers, subordinates, and supervisors.
Required
2. Ability to initiate and maintain cooperative working relationships with co-workers, supervisors, and managers. Ability to work harmoniously and as a team player, and to thrive in a team-based environment. Skill in fostering teamwork among others.
Required
3. Demonstrated ability to maintain composure and equanimity while resolving conflicts and problems resulting from violations of organizational policy, complaints from customers or emergency situations.
Required
4. Ability to perform successfully and function effectively in the face of numerous interruptions and distractions. Skill in prioritizing assignments to complete work in a timely manner while managing changes in workload and assignments, deadlines, competing requirements and priorities, and heavy workloads.
Required
5. Demonstrated computer skills including Microsoft Office (Word, Excel, etc.), email, client/server database systems, and various other software packages.
Required
6. Demonstrated skill in working with cloud-based software platforms such as Google Docs, Google Drive, Dropbox, and other file- and resource-sharing online tools for professional/work purposes.
Required
7. Strong writing skills and ability to effectively communicate with patrons, peers, subordinates, and supervisors in a variety of written forms (i.e. memos, student employee evaluations, manuals, reports, etc).
Required
8. Interpersonal and problem-solving skills necessary to foster cooperative working relationships among Unified Access Services Department and other Library staff and safety and law enforcement personnel.
Required
9. Ability to supervise student employees including hiring, training, scheduling, delegating work, evaluating job performance, counseling, and taking appropriate disciplinary action.
Required
10. Skill in scheduling student staff with varying ability in several locations requiring fluctuating staffing patterns.
Required
11. Ability to work independently and follow through on assignments with minimal direction.
Required
12. Ability to follow directions from supervisor and to provide clear directions to student employees.
Required
13. Skill in operating a variety of office equipment: Network connected computers, photocopiers, printers, fax machines, scanners, etc.
Required
14. Ability to get to work reliably and on time and to be present in the workplace during normal working hours.
Required
15. Ability to lift and carry up to 25 lbs. and to push book trucks. Ability to kneel, climb stairs and ladders, balance, stoop, crouch, and reach.
Required
16. Demonstrated experience with university library circulation policies and loan desk procedures in an academic, research or public library environment.
Required
17. Working knowledge of an integrated library system and consortial library systems, specifically circulation and cataloging clients.
Required
18. Demonstrated experience with UCLA Library call number system and shelving designations.
Preferred
20. Working knowledge of university and library personnel policies and procedures relating to student employees.
Preferred
21. Working knowledge of updating websites through a content management system such as Drupal.
Preferred
22. Working knowledge of professional use of social media outlets, such as Facebook, Twitter, Instagram and LinkedIn, etc. to interact with customers, address problems, and promote services.
Preferred
23. Basic technical processing skills such as adding items to records, adding barcodes to items, relabeling/updating call numbers, and changing item locations.
Preferred
24. Experience in mailroom, dock and facilities in academic libraries or other educational facilities open to public.
Preferred
25. Knowledge of University Library operations and facilities, Capital Programs, and campus facilities.
Can be trained
Additional Posting Information
Bargaining Unit:
CX-Clerical & Allied Services
Application Deadline:
07-25-2023
External Posting Date:
$ads={2}
